Valet FAQ's
General Valet FAQ's:
Q. How do I know where the designated valet zone is?
A. Signs will be posted to lead you to the valet zone. Once in the zone, a sign will indicate to you where to stop your vehicle.
Q. Do you provide wheelchair or umbrella service?
A. We do provide umbrella service during inclement weather if requested in the contract. This may require an additional valet to be added to the event to ensure prompt drop off and retrieval of vehicles. Wheelchair assistance is provided at designated locations. When you use the valet services at the St. Cloud Hospital please indicate the need of a wheelchair to the valet and one will be procured.
Q. What is an appropriate tip for a valet parking service?
A. The average tip is about $3, many will give between $5-$20 and $2 is considered the acceptable minimum. Aside from tipping your valet also remember to be polite and to thank the person for parking and fetching your car – after all they are saving you time and trouble by doing the job for you.
Q. Will the valet know how to drive my car?
A. Our experience ranges from driving basic compact cars to exotic sports cars to delivery trucks. We park all vehicles with care ensuring that they are returned to the owner in the same condition in which it was received.
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Q. What do I do if I lose my claim ticket?
A. If you lose the claim ticket required to claim your vehicle several steps may occur. First we will ask for a description of the vehicle including license plate number and the key chain that accompanies said vehicle. You must show your drivers license and fill out a lost claim ticket form. We will verify either through calling the police or by comparing the registration on the vehicle to your drivers license that you are the owner of the vehicle. If at this point the valet feels satisfied that you are the owner of the vehicle it will be retrieved and returned to you. This process can take a substantial amount of time. Please do your best not to lose your claim ticket.
Q. What if something happens to my car?
A. While this situation is rare, if damage to the vehicle occurs due to an error made by the valet, we will pay to restore the car to its condition upon receipt of the vehicle. If the problem was caused by mechanical malfunction (i.e. brakes stop functioning, alternator stops working, door dings caused by other customers, etc.) we will not assume responsibility to fix these issues as they were not caused by our valet parking the vehicle.
Q. Is Prestige Parking & Valet a national company?
A. No. We are a locally owned company serving the St. Cloud community and surrounding areas.
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St. Cloud Hospital FAQ's:
Q: How much does it cost to use the service?
A: Valet is FREE for cars with a handicap permit. All others pay $4 for the service.
Q: Do you take credit cards?
A: YES. We accept most major credit cards and you can add a tip on the charge as well. If you use a card a receipt can be emailed or texted to you. If you use cash or would like a receipt at the time of service we have preprinted ones available at the desk.
Q: When should I pay?
A: You can pay at the time you park your car. If you are in a hurry and would prefer to pay after your visit, you may do so. Keep in mind our services run only until 5:30pm. Should you leave after 5:30pm you must pay in advance prior to receiving your ticket.
Q: If I leave after 5:30 do I have to retrieve the vehicle myself?
A: Yes. Our hours are clearly marked on the signs. Vehicles are left in the designated areas after hours which the security guard will direct you towards. If you do not understand the directions please ask to see the map.
Q: Why do I have to pay if I have to retrieve the car myself?
A: In order to avoid abuse of the system we must charge the same rate per car received, whether the car is retrieved by our attendants or not. The use of the service is voluntary, should you not agree with the policy you may simply opt not to utilize the service.
Q: I visit the hospital frequently. Is there a way for me to pay in advance so I don’t have to take time to pay each time?
A: Yes. We have voucher packs available for purchase that include 11 vouchers for $40, that means you buy 10 and you GET ONE FREE! Call for more information.